Managing a hospital on MyHospitalNow (MHN) should be smooth, but sometimes issues arise. This guide will help you quickly identify and resolve common technical, scheduling, and profile-related problems so that your hospital runs efficiently.

This guide covers:
✔️ Hospital profile & doctor listing issues
✔️ Appointment booking & confirmation problems
✔️ Service management & system errors
✔️ Quick fixes for common hospital-related concerns

📢 Let’s troubleshoot and ensure smooth hospital management! 🚀

🔍 1️⃣ Common Issues & Solutions

Below are the most frequent technical and management issues that hospitals encounter and how to fix them.

📌 Issue: Unable to Update Hospital Profile

✔️ Problem: Profile changes (hospital name, contact info, or accreditation) are not saving.
✔️ Solution:
1️⃣ Check if all required fields (Hospital Name, Address, Phone) are correctly filled.
2️⃣ Remove any special characters (%, &, #) from text fields.
3️⃣ Ensure that your internet connection is stable.
4️⃣ Clear browser cache and refresh the page, then try again.
5️⃣ If the issue persists, contact MHN Support.

📢 Regularly update hospital details to maintain accurate information for patients!

📌 Issue: Doctors Not Showing Up in the Listing

✔️ Problem: A newly added doctor is not visible in the hospital directory.
✔️ Solution:
1️⃣ Check if the doctor profile is set to “Active” in the dashboard.
2️⃣ Ensure that the doctor is assigned to at least one specialty.
3️⃣ Confirm that the doctor’s consultation hours are set (without availability, they won’t appear).
4️⃣ If everything is correct, wait a few minutes for changes to reflect.

📢 Doctors must have availability set before they appear in the public listing!

📌 Issue: Patients Unable to Book Appointments

✔️ Problem: Patients receive an error message when booking a doctor appointment.
✔️ Solution:
1️⃣ Confirm that appointment booking is enabled in hospital settings.
2️⃣ Check if the selected doctor is available for booking (Doctors must have available slots).
3️⃣ Verify that the hospital’s appointment limit has not been reached.
4️⃣ If there’s still an issue, refresh the page and try again or contact MHN Support.

📢 Doctors must have free slots available to allow patient bookings!

📌 Issue: Appointment Confirmations Not Sent

✔️ Problem: Patients are not receiving appointment confirmation emails/SMS.
✔️ Solution:
1️⃣ Ask the patient to check their Spam or Junk folder.
2️⃣ Confirm that the patient’s phone number and email are correctly entered.
3️⃣ In the Appointment Dashboard, click “Resend Confirmation” to send it again.
4️⃣ If emails are still not being received, report the issue to MHN Support.

📢 Email & SMS confirmations help patients keep track of their appointments. Always verify contact details before booking!

📌 Issue: Unable to Edit or Remove a Service

✔️ Problem: A hospital service (e.g., MRI, Emergency Care) cannot be updated or removed.
✔️ Solution:
1️⃣ Ensure you have admin-level permissions to modify the service.
2️⃣ If the service is linked to active doctor consultations, unlink it first.
3️⃣ Instead of deleting a service, mark it as “Inactive” to prevent confusion.
4️⃣ If a system error occurs, refresh the page and try again.

📢 Regularly update your hospital services to reflect accurate offerings for patients!

📌 Issue: Login or Access Problems

✔️ Problem: Hospital administrators are unable to log into their accounts.
✔️ Solution:
1️⃣ Double-check that you’re entering the correct email and password.
2️⃣ Click “Forgot Password” to reset login credentials.
3️⃣ If you recently updated your email, ensure the new email is used for login.
4️⃣ If login still fails, clear browser cache and try again.

📢 Ensure login credentials are always up-to-date for all hospital staff managing the system!

🔄 2️⃣ Frequently Asked Questions (FAQs)

1️⃣ How do I recover my hospital login credentials?

🔹 Click “Forgot Password” → Enter registered email → Follow the reset instructions.

2️⃣ How can I update my hospital’s contact information?

🔹 Navigate to Hospital Profile → Edit Profile → Update phone/email → Click “Save Changes”.

3️⃣ Can I list multiple hospital branches?

🔹 Yes! Hospitals with multiple locations can add separate branch listings through the new registration process.

4️⃣ How do I enable video consultations for doctors?

🔹 That is already enabled youb don’t need to do anything

5️⃣ Where can I see all scheduled patient appointments?

🔹 Navigate to Appointment Dashboard → Use filters for daily, weekly, or monthly views.

6️⃣ What should I do if a patient’s booking is incorrect?

🔹 You can reschedule or cancel the appointment and notify the patient via email/SMS.

7️⃣ Can hospitals highlight key services as “Featured”?

🔹 Yes! Use “Feature Service” under Service Management to highlight key treatments.

8️⃣ How do I report a system issue on MyHospitalNow?

🔹 Contact MHN Support via email, phone, or live chat.

📢 For urgent technical problems, contact support immediately!

📖 Next Steps After Troubleshooting

Action	Where to Go?
📄 Manage Hospital Profile → Update hospital details	Hospital Profile Management
👨‍⚕️ Manage Doctors → Update specialist availability	Doctor Listing
📅 Fix Appointment Issues → Resolve scheduling problems	Appointment Management
🏥 Optimize Services → Ensure accurate service listings	Service Listings

📢 Now, let’s move to Final Review & Best Practices to ensure your hospital profile is fully optimized! 🚀

🛠 Need Help?

📧 Email: support@myhospitalnow.com
📞 Phone: +1-800-MHN-HELP
💬 Live Chat: Available on the MHN website