Even the most advanced digital platforms can sometimes encounter technical issues, scheduling conflicts, or payment-related problems. The Doctor Troubleshooting Guide is designed to help you quickly diagnose and fix common problems you may face while using MyHospitalNow (MHN).

This comprehensive guide will help you:
✔️ Resolve appointment scheduling and availability issues.
✔️ Fix video consultation, chat, and telemedicine errors.
✔️ Manage billing, payment, and transaction concerns.
✔️ Address profile verification and data update problems.
✔️ Fix notification, reminders, and patient communication issues.

📢 Let’s troubleshoot and optimize your MyHospitalNow experience! 🚀

📌 1️⃣ Appointment Booking & Scheduling Issues

❌ Problem: Patients Cannot Book an Appointment with Me

🔍 Possible Causes & Solutions:

✔️ Check Availability Settings:

• Go to “Doctor Dashboard” → “Schedule Management”.
• Ensure your available time slots are correctly set.
• Make sure you have enabled in-person and/or online consultations.

✔️ Check Profile Visibility:

• Navigate to “Profile Settings” and ensure your profile is active.
• If your profile is under verification, wait for approval from MyHospitalNow support.

✔️ Test the Booking System:

• Try booking an appointment as a test patient to check if it works.

📢 Patients can only book during your available time slots, so always keep your schedule updated!

❌ Problem: Appointment Requests Are Not Showing in My Dashboard

🔍 Possible Causes & Solutions:

✔️ Ensure You’re Checking the Right Filters:

• Go to “Appointments” → “Upcoming” → Use Date & Status Filters.
• Check Pending, Confirmed, and Completed Appointments separately.

✔️ Try Logging Out & Back In:

• Sometimes, session refresh fixes missing appointments.

✔️ Check Email/SMS Notifications:

• If a patient has booked but it’s not showing, check your appointment confirmation emails.

📢 Appointments will only appear if they have been successfully confirmed!

❌ Problem: Cannot Reschedule or Cancel an Appointment

🔍 Possible Causes & Solutions:

✔️ Ensure Appointment Time Has Not Passed:

• You can only reschedule or cancel before the consultation begins.

✔️ Check If Rescheduling is Allowed:

• If the patient has requested a change, confirm they selected an available time slot.

✔️ Cancel & Rebook (If Necessary):

• If rescheduling isn’t working, cancel the existing appointment and ask the patient to rebook.

📢 Rescheduling works best when both parties agree on a new time slot!

📹 2️⃣ Telemedicine & Video Consultation Issues

❌ Problem: My Camera or Microphone Is Not Working in a Video Call

🔍 Possible Causes & Solutions:

✔️ Allow Camera/Microphone Access:

• In your browser, click on the lock icon (🔒) near the address bar and enable Camera & Microphone permissions.

✔️ Close Other Apps Using the Camera/Microphone:

• Apps like Zoom, Skype, or Microsoft Teams may be blocking MHN access.

✔️ Restart Browser & Device:

• Restarting resolves most technical issues.

📢 Telemedicine works best with Google Chrome, Firefox, or Safari!

❌ Problem: My Patient Cannot Join the Video Consultation

🔍 Possible Causes & Solutions:

✔️ Check if the Patient is Using a Supported Browser (Chrome, Safari, Firefox).
✔️ Ensure the Patient Clicks “Join Video Call” in their dashboard.
✔️ Ask the Patient to Check Internet Connection & Device Settings.

📢 If the issue persists, try rescheduling or offering an alternative communication method!

💰 3️⃣ Payment, Billing & Transaction Issues

❌ Problem: I Have Not Received My Consultation Payment

🔍 Possible Causes & Solutions:

✔️ Check Your Billing Dashboard:

• Go to “Doctor Dashboard” → “Billing & Payments” → “Transaction History”.
• Check if the payment status is Pending or Completed.

✔️ Ensure Your Bank or PayPal Account is Correctly Linked:

• Go to Billing Settings and verify your payment details.

✔️ Check Payment Processing Time:

• Payments are usually processed within 24-48 hours.

📢 If a payment is missing after 48 hours, contact MHN billing support!

❌ Problem: My Patient Reports a Failed Payment

🔍 Possible Causes & Solutions:

✔️ Ask the Patient to Retry with a Different Payment Method (Credit Card, PayPal, etc.).
✔️ Ensure the Patient’s Bank is Not Blocking the Payment.
✔️ If Payment Fails Multiple Times, Contact MHN Support.

📢 Failed payments may require manual verification by the MHN finance team!

📝 4️⃣ Profile & Account Issues

❌ Problem: My Profile is Not Verified

🔍 Possible Causes & Solutions:

✔️ Ensure You Have Uploaded All Required Documents (Medical License, ID Proof, etc.).
✔️ Wait for Verification (It May Take 24-72 Hours).
✔️ Contact MHN Support if the Process Exceeds 3 Days.

📢 Only verified profiles are shown to patients in search results!

❌ Problem: My Profile Details or Contact Information Are Not Updating

🔍 Possible Causes & Solutions:

✔️ Ensure You Click “Save Changes” After Updating Profile Information.
✔️ Try Logging Out and Logging Back In to Refresh Your Profile.

📢 Profile changes may take a few minutes to update in the system!

🔔 5️⃣ Notification & Reminder Issues

❌ Problem: Patients Are Not Receiving Appointment Reminders

🔍 Possible Causes & Solutions:

✔️ Ensure “Enable SMS & Email Notifications” is Turned On in Settings.
✔️ Check if the Patient’s Contact Details are Correct in their Profile.
✔️ Verify if the Reminders are Going to the Patient’s Spam/Junk Folder.

📢 Timely reminders reduce patient no-shows and missed appointments!

🔄 6️⃣ Frequently Asked Questions (FAQs)

1️⃣ How Do I Improve My Profile Visibility for More Patients?

🔹 Ensure your profile is 100% complete, verified, and has good patient ratings.

2️⃣ My Consultation Fees Are Not Displaying Correctly. What Should I Do?

🔹 Go to “Billing & Payments” → Set Fees, update them, and save changes.

3️⃣ How Do I Report a Technical Issue?

🔹 Contact MHN Support via Live Chat, Email, or Phone.

📢 For additional support, visit the Help Center.

📖 7️⃣ Next Steps After Troubleshooting

Action	Where to Go?
📄 Update Doctor Profile → Edit & Verify Details	Profile Management
📅 Fix Appointment Scheduling → Resolve Booking Issues	Appointment Management
💰 Fix Payment Problems → Verify Transactions & Billing	Billing & Payments

📢 Your troubleshooting is now complete! Enjoy a seamless experience on MyHospitalNow! 🚀

🛠 Need Additional Help?

📧 Email: support@myhospitalnow.com
📞 Phone: +1-800-MHN-HELP
💬 Live Chat: Available on the MHN website

📌 With this troubleshooting guide, you can quickly resolve any issue and focus on patient care! 🚀