Effective communication between doctors and patients is the foundation of quality healthcare. MyHospitalNow (MHN) provides secure, streamlined, and efficient tools for doctors to connect with patients, share medical advice, and manage follow-ups seamlessly.

This guide will help you:
✔️ Use MyHospitalNow’s messaging and consultation features effectively.
✔️ Improve doctor-patient interactions with structured communication.
✔️ Ensure data privacy and security in all communications.
✔️ Offer both in-person and telemedicine consultations.

📢 Let’s ensure seamless doctor-patient communication for enhanced healthcare delivery! 🚀

📌 1️⃣ Key Features of Doctor-Patient Communication

MyHospitalNow enables efficient and secure communication between doctors and patients through multiple channels.

🔹 What Doctors Can Do?

✔️ In-App Messaging → Communicate securely with patients via text.
✔️ Video Consultations → Conduct online medical consultations with patients.
✔️ Automated Notifications & Reminders → Keep patients updated about appointments.
✔️ Post-Consultation Notes & Follow-Ups → Maintain digital records for future reference.
✔️ Secure Document Sharing → Send prescriptions, lab reports, and medical advice digitally.

📢 Structured communication improves patient trust, treatment efficiency, and engagement!

💬 2️⃣ In-App Messaging – Instant & Secure Doctor-Patient Interaction

The in-app messaging feature allows doctors and patients to exchange messages securely before and after appointments.

📌 How to Use In-App Messaging?

1️⃣ Log in to MyHospitalNow and navigate to “Doctor Dashboard” → “Messages”.
2️⃣ Select the patient’s name to open a conversation.
3️⃣ Type and send messages related to appointment details, treatment plans, or follow-ups.
4️⃣ Attach prescriptions, medical reports, or instructions if needed.

📢 Messaging keeps patients informed and engaged throughout their treatment journey!

📹 3️⃣ Video Consultations – Offering Telemedicine Services

Telemedicine allows doctors to conduct virtual consultations, making healthcare more accessible and convenient for patients.

📌 How to Conduct a Video Consultation?

1️⃣ Go to “Appointments” → “Upcoming Video Consultations”.
2️⃣ Click “Start Video Call” when the scheduled time arrives.
3️⃣ Ensure your camera, microphone, and internet connection are working properly.
4️⃣ Discuss symptoms, provide medical advice, and share digital prescriptions.
5️⃣ End the session and enter consultation notes for future reference.

📢 Virtual consultations expand patient accessibility and save time for both doctors and patients!

📄 4️⃣ Sharing Medical Documents & Prescriptions

Doctors can send prescriptions, test results, and reports directly to patients via MHN’s secure document-sharing feature.

📌 How to Share Documents with Patients?

1️⃣ Open the patient’s profile from your dashboard.
2️⃣ Click “Upload Document” and select the relevant file.
3️⃣ Add a short note or instruction if required.
4️⃣ Click “Send” to share with the patient instantly.

📢 Paperless documentation enhances efficiency and ensures medical records are always accessible!

🔔 5️⃣ Appointment Reminders & Follow-Ups

Automated reminders ensure patients never miss their scheduled consultations.

📌 How to Enable Appointment Notifications?

✔️ Navigate to “Doctor Dashboard” → “Settings” → “Notifications”.
✔️ Toggle “Enable SMS & Email Reminders”.
✔️ Set the reminder frequency (e.g., 24 hours before appointment).
✔️ Click “Save” to activate automated notifications.

📢 Reminders reduce no-shows and improve overall appointment efficiency!

📝 6️⃣ Post-Consultation Notes & Treatment Plans

Doctors can document post-consultation summaries, medication instructions, and follow-up plans for patients.

📌 How to Add Post-Consultation Notes?

1️⃣ After an appointment, go to “Patient Records”.
2️⃣ Click “Add Consultation Summary”.
3️⃣ Enter details such as diagnosis, medication, and follow-up instructions.
4️⃣ Save the notes so that patients can access them anytime.

📢 Clear and structured consultation summaries improve patient understanding and treatment adherence!

🔄 7️⃣ Frequently Asked Questions (FAQs)

1️⃣ Can I chat with a patient before their appointment?

🔹 Yes! The in-app messaging feature allows you to connect with patients before consultations.

2️⃣ How do I start a video consultation?

🔹 Navigate to “Appointments” → “Upcoming Video Consultations”, then click “Start Video Call”.

3️⃣ Is patient communication encrypted and secure?

🔹 Yes! MyHospitalNow ensures 100% secure and encrypted messaging & consultations.

4️⃣ Can I send medical reports and prescriptions digitally?

🔹 Yes! Doctors can upload and share digital documents via the patient dashboard.

5️⃣ How do patients receive appointment reminders?

🔹 Patients receive automated SMS & Email notifications about their appointments.

6️⃣ Can I review past patient communications?

🔹 Yes! All chat messages, consultation notes, and documents are stored in the system for future reference.

7️⃣ How do I set up post-consultation follow-ups?

🔹 You can schedule follow-ups in the Appointments section and send reminders to patients.

8️⃣ What should I do if a patient misses their appointment?

🔹 Mark the appointment as “Missed” and reschedule if necessary.

📢 For additional support, visit the Troubleshooting Guide.

📖 8️⃣ Next Steps After Setting Up Patient Communication

Action	Where to Go?
📄 Manage Doctor Profile → Update professional details & availability	Profile Management
📅 Manage Appointments → Confirm, reschedule, or cancel bookings	Appointment Management
📖 Access Patient Medical History → View prescriptions & past consultations	Medical History

📢 Your Patient Communication System is now fully optimized! Engage effectively with patients! 🚀

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🛠 Need Help?

📧 Email: support@myhospitalnow.com
📞 Phone: +1-800-MHN-HELP
💬 Live Chat: Available on the MHN website

📌 Your communication system is now fully optimized for better patient engagement! 🚀